1. Acceptance of Terms:
– By signing up on our website, vendors acknowledge and agree to understand all terms and conditions outlined herein.
– Vendors are kindly requested to familiarize themselves with the terms and conditions and agree to adhere to them.
– Should any questions arise regarding the terms and conditions, vendors are encouraged to reach out for clarification and guidance.
2. Vendor Responsibilities:
– Vendors are entrusted with the responsibility of managing all aspects of their business operations, including insurance coverage.
– Provide accurate product descriptions, pricing, and availability.
– Ensure high-quality product presentation and packaging.
– Fulfill orders promptly and with the utmost care and attention to detail.
3. Product Standards:
– Offer fresh and high-quality flowers and arrangements, maintaining the highest standards of quality and customer satisfaction.
– Ensure compliance with safety and regulatory standards, prioritizing the well-being and satisfaction of customers.
– Provide transparent information regarding any allergens or special handling requirements to ensure customer satisfaction and safety.
4. Order Management:
– Acknowledge and confirm orders promptly upon receipt, demonstrating a commitment to timely and efficient service.
– Proactively communicate any delays or issues with order fulfillment to customers and the website administrator, maintaining open and transparent communication channels.
– Provide comprehensive tracking information for delivery orders, if available, to ensure customers are kept informed throughout the process.
5. Delivery:
– Deliver orders within the specified delivery radius and timeframe, with utmost care and professionalism.
– Handle products with the utmost care during transit, ensuring they arrive in pristine condition and exceed customer expectations.
– Be readily accessible to address any delivery-related inquiries or issues that may arise, demonstrating a commitment to customer satisfaction and service excellence.
6. Payment and Fees:
– Vendors will be promptly compensated via bank transfer within 48 hours of product delivery, ensuring a seamless and efficient payment process.
– Understand that any delays in payment processing due to external factors are beyond the website’s control, and appreciate your understanding and cooperation in this regard.
– Payment confirmation will be promptly emailed to vendors within 48 hours of product delivery, ensuring transparency and accountability in financial transactions.
7. Compliance:
– Demonstrate a commitment to compliance with all relevant laws, regulations, and industry standards, upholding the highest ethical and professional standards in all business dealings.
– Obtain any necessary permits or licenses for operating a flower delivery business, demonstrating a commitment to legal and regulatory compliance.
– Maintain transparent and ethical business practices, fostering trust and confidence among customers and the website administration.
8. Marketing Restrictions and Data Privacy:
– Respect and adhere to the website’s marketing restrictions, refraining from conducting any marketing campaigns directly targeting customers of the website without explicit consent from the website administrator.
– Understand and appreciate the importance of data privacy, adhering to all aspects of the website’s data privacy policy and safeguarding customer data with the utmost care and confidentiality.
– Recognize that unauthorized marketing activities or misuse of customer data may result in termination of the vendor agreement, and appreciate your cooperation in upholding these principles.
9. Refund and Return Policy:
– Adhere to the website’s refund and return policy for all orders, ensuring a positive and hassle-free shopping experience for customers.
– Proactively address customer requests for refunds or returns in accordance with the website’s policy, prioritizing customer satisfaction and service excellence.
– Process refunds or returns promptly and with the utmost care and attention to detail, demonstrating a commitment to resolving customer issues effectively and efficiently.
10. Customer Satisfaction Policy:
– Strive to exceed customer expectations and ensure the highest levels of customer satisfaction in all interactions and transactions.
– Encourage customer feedback and actively seek opportunities to improve and enhance the customer experience, demonstrating a commitment to continuous improvement and excellence.
– Cultivate positive relationships with customers, promoting repeat business and fostering a loyal customer base through exceptional service and personalized attention.
11. Insurance Policy:
– Maintain adequate insurance coverage to provide full replacement or an appropriate solution in the event of injury or loss to property during product delivery on behalf of the website.
– Understand that this insurance coverage is essential for protecting both your business and the interests of customers, ensuring peace of mind and security for all parties involved.
– Appreciate your cooperation in maintaining comprehensive insurance coverage and ensuring the highest standards of safety and protection for customers and their property.
12. Non-Disclosure of Website Information:
– Respect the confidentiality of proprietary information and details about the website’s operations, processes, or technology, refraining from sharing such information with competitors or any third parties.
– Understand that safeguarding this information is essential for maintaining a competitive advantage and ensuring the long-term success and sustainability of the website and its affiliated vendors.
– Appreciate your commitment to upholding the principles of confidentiality and integrity in all business dealings, fostering trust and collaboration within the vendor community.
13. Cookie Policy:
– Understand and acknowledge the website’s use of cookies to enhance user experience and track website usage for analytical purposes.
– Appreciate your cooperation in accepting and adhering to the website’s cookie policy, which is designed to optimize website performance and functionality for the benefit of all users.
– Should you have any questions or concerns regarding the website’s cookie policy, please do not hesitate to reach out for clarification and assistance.
14. Termination:
– Understand that the website reserves the right to terminate vendor agreements for non-compliance with terms and conditions or unethical business practices.
– Trust that termination of the vendor agreement will be approached with fairness and transparency, with sufficient notice provided and an opportunity for resolution whenever possible.
– Appreciate your cooperation and understanding in upholding the highest standards of professionalism and ethical conduct in all business dealings, ensuring mutual respect and trust among all parties involved.
15. Amendments:
– Acknowledge and understand that the website may update or modify the terms and conditions periodically, with prior notice provided to vendors.
– Appreciate your attention to and compliance with any changes to the terms and conditions, which are designed to promote fairness, transparency, and accountability in all business dealings.
– Should you have any questions or concerns regarding any changes to the terms and conditions, please do not hesitate to reach out for clarification and guidance.