Frequently Asked Questions.
01. The order
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
02. Shipment
What is your shipping policy, and how long will my order take to arrive?
We aim to process and ship orders within 1-2 business days. Delivery times vary depending on the shipping method chosen at checkout, but standard shipping typically takes 3-7 business days. Express shipping options are also available. You will receive a tracking number once your order has shipped.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please note that any customs or import duties are the responsibility of the customer.
How can I track my shipment?
nce your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our shipping partner’s website to monitor the progress of your delivery.
03. Returns, exchanges and complaints
What is the return policy for online purchases?
Our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be unused, in original packaging, and accompanied by a proof of purchase. Please note that some items, like personalized products or clearance items, may be non-returnable.
How do I initiate a return or exchange?
To start a return or exchange, simply log into your account, go to your order history, and select the item(s) you wish to return or exchange. Follow the prompts to create a return label, or contact our customer service team if you need further assistance. Once we receive your return, we will process your refund or exchange within 5-7 business days.
Who is responsible for return shipping costs?
If the return is due to a product defect or an error on our part, we will cover the return shipping costs. For other reasons, such as a change of mind, the customer is responsible for return shipping fees.